Frequently Asked Questions
What is included in a cross stitch kit?
Pre-printed counted Aida fabric, 6-strand DMC thread, a blunt needle, a printed colour chart with symbol key, and step-by-step instructions. All you need is scissors and patience.
How long does a kit take?
Most beginner kits take 10-20 hours of stitching. Finished embroidery and custom pieces are made by our studio team.
Do you ship internationally?
Yes. We ship worldwide with tracked couriers. Orders over $49 get free standard shipping, typically 5-12 business days.
Can you stitch my own design?
Yes. Send your photo, logo or pattern through our custom order page for a quote.
What if I am not happy with my order?
We offer a 30-day return policy on unused, unopened kits. Damaged or faulty items are always covered.
Which thread do you use?
6-strand 100% cotton DMC embroidery floss, which is colour-fast and gentle on fabric.
